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17th November 2017 -  2nd January 2018

10AM – 9PM every day at
Royal Victoria Park, Bath, BA1 2NR

Frequently Asked Questions

Have Questions?

We hope to answer them all here

Click on a question below to see the answer!

It’s raining!! Aaaah! What do we do? Is everything ruined?

Not at all; rain creates better and smoother ice. We are an outdoor attraction operating in winter so you need to think about what you are going to wear. The rink is operable in nearly all weather conditions (barring a blizzard). No refunds will be given out due to undesirable weather. If we decide that skating is not suitable then we will offer alternative sessions. All of our viewing areas are under cover this year!

Can I change my booking?

Yes this is possible, please do it as early as possible because it needs to be minimum 24 hours before your session starts. Changes must be done on site or by calling 01225 436888. There is a £4 per booking fee to change it. All changes are subject to availability and if changing from off peak to peak, then difference must be paid.

How can I book?

You can book online by clicking here. Then when the event is up and running you will be able to book in person at our box office on site. We also have a phone line – 01225 436888. This is for booking tickets if you don’t have internet access, for booking groups and parties and all other enquiries. This will always be manned 9am- 6pm weekdays. It has already proved busy so if we don’t answer please leave us a nice message with your number and we will be delighted to ring you back.

I think I have booked online… what next?

You will receive a confirmation email to whichever email address you provided. This email will also include an e-ticket as  PDF which you can bring as confirmation either in paper or just on your phone. Unlike last year it is not essential to bring the e-ticket as we have a list of all bookings.

Pretty sure I paid but can’t see this email you’re chatting about?

Ok first just check your spam mailbox. Not there? Ok we can sort this easily. Just give us a call (01225 436888), email (iceskate@bathonice.com) or even better pop in and see us. We can look up your reference number or even last name and find your booking for you.

I want free skating!!!!!

We gave away over 300 free tickets last year just for fun. Keep checking the news feed on this website, follow us on Twitter: @BathonIce or like us on Facebook: Bath on Ice. Any of those will keep you abreast of all ice rink news and competitions. We will be running loads of daily competitions to give away free ice skating and other prizes.

I am not totally sure where this ice rink is exactly in Bath…

No problem. We are located in Royal Victoria Park which is very central. If you are on the main shopping high street just take a left when you reach the top end and that will lead you into the park, where you can also see the famous Royal Crescent. Rather than explain just take a look at our map.

Who can skate?

Everyone and anyone. There is no minimum age limit. We do ask that children under 12 be accompanied by an adult. We have bobskates available to hire (think of them as stabilisers on a bike but for ice skates) for the little ones. We also have penguin skate aids (£5) that children (or adults) can hire and help them to skate and stand up. Both of these will be limited availability and on a first come first served basis. We have helmets and wrist guards for hire if you wish and we are wheelchair accessible.

I want to bring my children/friends/family to skate but I don’t fancy it myself. What should I do?

Not a problem. We have a lovely rink side café area offering a great range in festive food and drinks, perfect for grabbing a hot drink and supporting those on the ice. We also have our marquee with glass panels which is a perfect viewing platform if it gets too chilly outside. It is of course free for all to come and access the spectator area and café.

When should we arrive for our session?

20 minutes before your session is due to start. We will have loads of people wanting to get their skates on and off so please give yourself enough time. We won’t be able to wait for you!

Where can I store my luggage whilst I skate?

We will have a cloakroom/lockers to store bags and shopping whilst you skate. £1 per Locker.

Is the hire of the ice skates included in the price and will you have my size? Or can I bring my own?

Yes it certainly is and we certainly hope so. We have a wide range of skates ranging up to an Adult size 15.  You are perfectly welcome to bring your own skates however there is no change to the pricing if you do.

I am really excited to book a special occasion on the ice rink? Do you cater for parties and could I even book the entire rink?

Absolutely! Whatever you are celebrating we want to see you on the ice! We have a special discount of 10% off if you have over 10 people attending. To book this amazing discount you just choose group adult/kid/student when booking online. Our catering has improved this year and will comprise of lovely festive food and drink- from mulled wine to hot chocolates, and pizzas to popcorn. We have some great party packages available including skate + drink deals bookable online. Party packages with food/champagne or schools rates are booked by email or phone.

Should you want to go all out and take over the entire rink that is perfectly plausible and possible! See the ‘Exclusive Hire’ page on this website. Just get in touch via phone or email and we can get it organised. This will depend on availability so get booking early!

I want a nice Christmas gift…

Well aren’t you in luck we have the perfect idea for you. A ‘Bath on Ice’ gift voucher is suitable for birthdays, Christmas or even the employee of the week. Buy online or over the phone/email/or in person at our box office.

Is the rink wheelchair accessible?

Yes the rink is certainly wheelchair accessible and wheelchairs are welcome to book and skate at any public sessions.

Will you have skating lessons and classes?

What a good idea and we have been thinking about this. At the moment we are struggling to fit it into our busy schedule but we hope to get something sorted. We will have ice Marshalls on the rink at all times to help anyone that does fall over.

Didn’t see your question here?

No problem, we are continually updating this page as we go.

Email us at iceskate@bathonice.com